1. What kind of specific design services do you offer?

Our design services team can provide all manner of design services, from simple modifications to complete business identities. We can supply you with the following: File formatting and print prepping - Creative consultation - Modifying your existing design files and Turning your rough concepts into print-ready files

2. When will I receive my design quote?
We will contact you with your design quote within 2 business days of your initial contact.

3. How do I contact your design team?
You may contact us by phone at (877) 206-1287 or email us at admin@tgpgraphicsandprint.com with any of your design questions.

4. What exactly are you needing to start my design?
We require as much information as possible to create your design in a timely manner. We ask that all pictures, logos, and design elements expected to be used be in hi-resolution format. You will be notified of any low-resolution documents supplied.

PLEASE NOTE: All text associated with your design must be provided in a non-image, digital format (Email text or Word document).

5. What is the expected turnaround for my design?
Once the document specifications and images are submitted back to us, we can begin the design process. The initial proof will take 2-4 business days depending on the complexity of your design.

6. How many revisions am I allowed? What is your revision policy?
For a complete design that we start from scratch, we provide three (3) revisions including the initial proof. Further revisions will be charged at $5.00 per additional proof.

7. How do I proof and approve my revisions?
You will be notified, via email, when your proof is ready. A PDF or JPEG file will be sent. Responses to your proof must be sent via email. We will NOT accept verbally communication for approvals. You are responsible for reviewing all proofs and approving all changes. Once the proof has been approved, we are not responsible for typing or other perceived errors. We cannot continue with the design project until the proof is approved.

8. Can I cancel my design order?
Yes, but there will be no refunds on custom design fees. All sales are final.